An intuitive, visual and highly effective citizen experience
Montreal, June 2025 – bciti+, ​​a leader in smart solutions for connected cities and communities, announces the launch of a next-generation Request module, integrating an interactive map and advanced artificial intelligence features. Designed to simplify citizens' lives while optimizing the operations of cities and public organizations, this module is becoming an essential tool in the era of smart and responsible cities.
“It’s no longer just an online form. It’s an intuitive, visual, and highly effective citizen experience.” – Vivianne Gravel, founder of bciti+
A model that redefines the standards of citizen relations
The new requests module allows citizens to submit requests, complaints, or reports 24/7 via a user-friendly platform. The report can be integrated into an interactive map, allowing citizens to geolocate their request, view requests already in progress in their neighborhood and track the progress of their file in real time.
For example, a pothole reported on Main Street is located on the map with one click. The municipal team is alerted with all the necessary contextual data. The result: rapid intervention and a satisfied population.
Concrete benefits for cities and public bodies
This module doesn't just optimize the user experience – it transforms the way administrations manage requests:
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Delivery of requests to the right City department or organization: The city receives the reports that concern it and the reports are automatically assigned to the right place.
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Geospatial priority mapping: Thanks to the interactive map, teams can identify areas with a high concentration of requests at a glance.
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Cost reduction: Automation, centralization, and efficiency gains.
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Informed decision: Intelligent dashboards to track trends, prioritize actions and invest strategically.
Electricity distributors, transport companies, waste management companies and housing companies will also be able to take advantage of this technology to efficiently manage the demands of citizens and users across the territory.
A lever for hyperlocal economic development
bciti+ also allows local businesses and organizations to be integrated into the ecosystem. For example, a citizen query about bulky waste collection can automatically display a local recycling or transportation partner company.
Why cities and public bodies should adopt it now:
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Improves the quality of citizen life
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Strengthens confidence in the administration
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Reduces processing times and costs
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Boosts the local economy through contextual recommendations
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Meets the highest data protection standards (integrated blockchain)
About bciti+
bciti+ is developing a smart, ethical platform that simplifies access to civic and urban services while stimulating a local, proximity-based economy. Using artificial intelligence, a digital citizen card, and an ecosystem of powerful connectors, bciti+ connects citizens, cities, businesses, and organizations in a seamless, customizable, and highly secure environment. Present in several cities and regions across Canada, bciti+ is the digital engine for more inclusive, sustainable, and engaged communities.
For a demonstration of the Requests module or to become a city or business partner:
info@bciti.com | www.bciti.com | 