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The BCITI Digital Lab: How to Build Citizen Trust with Secure Digital Platforms

December 18, 2023

The paradox of citizens demanding digital convenience while simultaneously fearing for their personal data security creates a complex landscape for city authorities. To navigate this, cities must prioritize transparency and education about data usage. This entails not only securing data through robust cybersecurity measures and compliance with regulations such as SOC2 and Bill 25, but also actively informing citizens about the types of data collected, the reasons for its collection, and the safeguards in place to protect it.

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The manual collection of personal information, such as during subscription to city services, poses risks of misuse or unauthorized distribution of private citizen data. To mitigate this, cities need to implement secure digital platforms that automate data processing and limit human access to sensitive information. Incorporating advanced technologies like blockchain can further enhance security by tracking who accesses data and when, ensuring accountability and preventing unauthorized use.

Cities must adopt a dual approach that focuses on both protecting citizen data and using it to enhance service quality. This involves using AI to make more informed decisions for urban planning, emergency responses, and resource allocation, particularly in the face of natural disasters and pandemics. By doing so, cities can maintain a connection with their citizens, and potentially generate revenue through optimized service offerings to non-residents.

BCITI’s Proprietary Smart Citizen Data Platform 

In collaboration with cybersecurity experts, BCITI has developed a proprietary Smart Citizen Data Platform, the bciti+ Digital Citizen Card, that prioritizes data privacy. This technology allows cities to safeguard citizen data while also harnessing its value. Key features of the bciti+ Digital Citizen Card include:

  • A Unique Resident ID that serves as a private identifier for citizens and allows for seamless and secure identity verification. 
  • A Barcode Reader designed to provide city employees with access to only the essential information needed for the operation of their city service. 
  • Smart API Integration to facilitate data connection between civic systems such as taxes, leisure activities, libraries and local commerce. 

The BCITI Digital Lab

Set to launch in 2024, the Digital Lab is designed to assist cities in translating key provisions of private data protection laws from theory into practical implementation. The Digital Lab aims to support cities in automating compliance with legislative mandates, such as Bill 25, while demonstrating proactive measures to foster and strengthen citizen trust.

The Digital Lab will help guide cities through the intricate legal landscape of privacy data laws. BCITI's team of experts will collaborate closely with city officials, offering in-depth insights and pragmatic guidance to ensure a comprehensive understanding of the complexities associated with data privacy.

The BCITI Digital Lab includes:

  • Specialized training on the implications and requirements of Bill 25 laws.
  • Expert assistance at every step, ensuring smooth digitization 
  • Product customization: design adaptation to the specific needs of each city, guaranteeing precise compliance with Law 25.
  • Assistance in automating citizen communication measures.
  • Introductions to effective data tracking measures.
  • Reduced costs thanks to financial coverage by subsidies, available to cities of all sizes
  • Opportunity for global reach, positioning the city as a leader in the use of advanced technologies for data management and regulatory compliance.


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As urban areas evolve and begin leveraging smart citizen services, they are becoming increasingly reliant on collecting and analyzing large volumes of data. However, this shift has raised significant concerns about privacy, data protection, and the ethical use of technology. For cities to thrive in the digital age, they must embrace solutions that are secure, efficient, ethical and transparent. 

To learn more about the BCITI Digital Lab and bciti+ Digital Card, please fill out this form:


Vivianne Gravel
Article written by Vivianne Gravel
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