Nov 13, 2025
The City of Richelieu launches its new digital citizen space
Vivianne Gravel
An innovative collaboration with bciti+ that has resulted in an AI-ready query module
Richelieu, November 13, 2025 – The City of Richelieu invites residents to discover and download its brand new digital tool: bciti+. Thanks to this application, citizens can now stay connected to their city and its services at all times. With bciti+, all municipal tools – such as citizen cards, Amilia, and Biblio – are brought together under a single digital profile.
My City. My App
This single portal provides access to all municipal services using a single login, in a simple, secure, and user-friendly environment.
It also facilitates communication between citizens and the City by offering the ability to submit requests in just a few clicks.
Have you noticed a pothole, a road obstruction, or a broken streetlamp? Simply open the bciti+ Richelieu app and submit your request to notify the relevant department directly.
Residents can:
receive personalized notices and notifications;
view news, events, and collection schedules;
submit requests directly to the City;
access their digital citizen card.
Evolving and powered by the latest technological advances, bciti+ now integrates the foundations of artificial intelligence, giving the City of Richelieu a head start in municipal innovation and smart services.
An Innovative Collaboration
Committed to achieving the objectives of its strategic plan, the City of Richelieu co-developed with bciti+ a brand-new request module designed to encourage citizen participation and simplify communication with the municipal administration.
This innovation, conceived by the City and bciti+ teams and jointly tested by a focus group of citizens, aims to facilitate the processing and tracking of requests, while strengthening transparency and communication.
“The application was designed with our municipal teams and conceived to reflect our reality on the ground—both mobile and desktop. It helps us better meet citizens’ expectations, ensure clear and transparent follow-up, and communicate effectively at every stage of the process. This project required a great deal of work and adjustments, and we will continue to refine it in the coming months. We are proud to present this service to our citizens today.” — Manuel Bouthillette, City Manager.
Why is it different?
The bciti+ project in the City of Richelieu stands out because of:
native interoperability (connectors, APIs) with existing municipal systems;
ethical and transparent data governance;
a unified citizen experience, web and mobile, with a single point of entry.
For a simpler daily life and future
Citizens are invited to register on bciti+ today and request their digital card.
They can then personalize their notifications according to their interests. “bciti+ is part of a long-term vision of a smart city where technology supports innovation and quality of life. By leveraging the latest digital advancements, the City of Richelieu is improving its operational efficiency, reducing costs, and offering services better suited to the evolving needs of its citizens. It is a true driver of change that places technology at the heart of municipal services.” — Vivianne Gravel, President and CEO, bciti+
Download bciti+ now
The platform is accessible via the City of Richelieu website or as a free download on Google Play and the App Store.
For any questions, the City's customer service is available to assist you in using this new tool.
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Source: City of Richelieu
Communications and Citizen Relations Department
For media inquiries or information: 450-658-1157, ext. 271
About the City of Richelieu
Nestled in the heart of the Montérégie region and the Rouville RCM, the City of Richelieu is a dynamic and welcoming community that combines quality of life, an exceptional natural environment, and economic vitality.
Located on the banks of the Richelieu River, the City is distinguished by its heritage charm, its commitment to sustainable development, and its constant drive to innovate in service to its citizens.
Rich in history and looking to the future, Richelieu focuses on community, citizen participation, and modernizing its services to offer its residents a human-scale living environment where nature, culture, and community harmoniously intertwine. Recognized as a family-friendly city, Richelieu prioritizes well-being and a welcoming atmosphere.
The City is actively pursuing its smart and connected city objectives by integrating digital solutions that simplify daily life and strengthen the link between the municipal administration and citizens.
For more information: www.ville.richelieu.qc.ca
About bciti+
bciti+ develops and markets a smart and ethical platform that simplifies access to civic and urban services while stimulating the local, community-based economy.
Through artificial intelligence, a digital citizen card, and an ecosystem of powerful connectors, bciti+ connects citizens, municipalities, businesses, and organizations in a seamless, customizable, and highly secure environment.
Present in several cities and regions across Canada, bciti+ is the digital engine for more inclusive, sustainable, and engaged communities, offering innovative solutions that connect citizens to their city and its services.
Learn more at: www.bciti.com