131 - Hero - Simple

Job offer

Director of Delivery & Support Operations for a SaaS company

M124 - CTA - Split Image

About B-CITI Solutions inc.

Founded in Montreal in 2016, B-CITI Solutions Inc. is a fast-growing company where over 20 passionate experts in smart citizen services solutions collaborate. Being the industry leader, the company has developed an innovative service orchestration and ecofiscal platform that enables municipalities and local communities to improve the daily lives of their citizens. Intelligent hub of unified urban services, appointment-taking with the city, management of municipal services, digital citizen cards offering quick and simplified access to various services, dialogue and communications: these are just a few of the options offered on the bciti+ secured cloud platform.

who-we-are
117 - Lists - Bullet points

Tasks and responsibilities

  • Plan and lead operations in order to improve the productivity, efficiency and satisfaction of customers, partners and citizens;
  • Ensure issues are resolved and platform delivery timelines are met according to quality standards;
  • Ensure industry best practices, as well as the implementation and improvement of processes and policies that are aligned with organizational goals;
  • Contribute to the strategic plan and vision of the company;
  • Coordinate, manage and execute new client configurations and launch new projects;
  • Develop and maintain good relationships with clients and all stakeholders in order to provide top quality services;
  • Ensure compliance with contracts and legal documents integrated into the use of the intelligent citizen services platform (contracts, SLAs, Privacy Policy, Data Usage Policy, compliance with various laws, etc.);
  • Collaborate with the development team to ensure software maintenance and the resolution of technical issues.
117 - Lists - Bullet points

Required qualifications

  • Relevant university background and PMP is a plus
  • Extensive knowledge and experience within a project management or delivery environment
  • Experience with a variety of delivery methodologies or principles such as Scrum, Kanban, Lean etc
  • Successfully delivered a number of different projects and initiatives of varying sizes, complexities and budgets from concept through to post-launch evaluation and optimisation
  • Strong experience within a digital environment and a clear passion for digital
  • Experience building strong relationships with key stakeholders
    Experience of the selection, on-boarding and management of third parties
  • Champion the customer and have a customer-centric approach
    Strong leadership capabilities
117 - Lists - Bullet points

bciti advantages

  • Competitive compensation packages
  • Challenging projects;
    A fun and motivating work environment;
  • A hybrid work environment, because it’s not about where you work, but what you do;
  • Multiple learning opportunities to improve your skills;
  • Benefits, telemedicine services and employee support program;
  • Numerous social opportunities, with happy hours, contests, various group activities, and much more!
129 - Alternative side-by-side with form

Ready to come aboard?
Send us your resume

about_bciti_hero